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Major Privacy and Security Concerns at Southwest Airlines
Southwest Airlines has to deal with one of the main privacy/security concerns that face the entire airline industry today, protection of customer information. This concern has really become an important issue since the airline industry began using E-Commerce to offer a convenient way to receive advertisement and make travel reservations over the Internet. Two notable incidents that concern privacy/security in the airline industry occurred with Trans World Airlines (TWA) and Northwest Airlines.
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- Major Privacy and Security Concerns at Southwest Airlines
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