Problem Analysis Paper
How the Problem Became Self-Evident
Joe Donaldson's customer service issue has been an ongoing escalating problem. The source of this problem stems from several different avenues. The first big issue is the lack of communication between the different departments. Time Navy, Inc. has done a great job of setting up each department to handle a situation quick and efficiently. Normal the departments have had virtually no reason to communicate with each other till late. The boards of directors were completely changed out and with that came entirely new and seemingl…
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