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Portman Hotel and the Management of Change
Wanted accomplishments of the PV system:
Portman's PV system was designed to attract customers and highly qualified employees. It thus aimed at:
Innovating on the hospitality market through the following elements.
Ensuring a new level of service among American luxury hotels by implementing standards close to the Asian ones.
Building a company that would provide high quality at affordable rates which would make the hotel more interesting to customers than the competitors' ones.
Defining a stay at Portman Hotel as a true experience and not only as great service.
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