Employee Handbook for Fine Dining Restaurant
Your Attitude and the Guest Experience
Your attitude can make all the difference in whether or not a customer will choose to return. It's too easy to get bad experience and have it ruin your evening when everything else is great. We have a simple policy here at Daniel's, simply treat others how you would like them to treat you. Think how you would like it done for you, this doesn't mean being fake or overly happy just be yourself. Be considerate towards everyone in the restaurant, be conscious of your surroundings, and have a positive attitude towards getting the work done.
Get something out of your time here at the restaurant; learn something new, be involved in your work, help someone out who is in need, leave work with some feeling of a day's accomplishment. Service is a major part of customer satisfaction and customer satisfaction comes down to one person - the server. You are the face for the restaurant for people you meet here, please make us proud and make them want to come back for more. You are expected to observe all the policies and guidelines put forth by the management, respect them and they will respect you.
Responding to Guest Complaints
It is your job to make the customer happy, if you see a problem you are expected to make every effort to fix the problem within your means. …
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