|Location, General Description and Target Market||3-4|
|General organization chart of the hotel||8|
|Restaurants and Bars||9|
|My Work Experience||14|
|Suggestions for improvement||14|
10) Kid in the elevator
As I said before sometimes I used to work as a hostess in a guest relations as well. The guests arrived to the hotel and on reception they needed somebody who speaks Russian. I went there, I helped them to check-in and then I was personally guide them to the room. Suddenly, when we were passing by the elevator somebody was screaming and asking for the help. I realized it was a small kid. Immediately, I called to the reception and maintenance department. They came and helped the kid. When I was coming back from the guests room. I met the girl from mini-bar and I asked for a chocolate with all explanation about this situation. When I came back to the elevator maintenance guy opened the door of elevator and I gave that chocolate to the kid to calm him down. Frankly speaking, he was more happy about chocolate than he was stocked in the elevator. I have learned from this situation that even such a small complimentary things from the hotel can help and solve the part of the problem.
The first internship is a very important step for a future career. I had a great one and full with good memories. There were few moments when it was very hard and I was almost giving up, but the great experience I get from it won’t be forgotten. I am very satisfied that I had a such a great opportunity to work as a waitress and as a hostess as well. I have learned a lot of new things about myself, I managed to improve some good habits and loose some bad one. I learned basically a new language and my communication skills improved a lot. I don’ regret for any day I spent in Amathus, Limassol and I know that I got a strong fundamental start for my career. I really appreciate the knowledge which I received from HIM, especially useful was service knowledge which I gained in HIM from Mr.Kubat.
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