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Verizon Communications INC.
Learning from the case
This case describes the benefits of the scorecard and the challenges of measurement and implementation.
This case reflects on:
- How to implement a Balanced Scorecard
- How to measure and improve the effectiveness of support functions
- How to link non-financial measures to financial measures of support functions when financial benefits are difficult to quantify.
Verizon Communications Inc. was one of the first companies to implement a Human Resources Balanced Scorecard. This report reviews the process of balanced scorecard and how the concept works and can be ap…
- American Medical Association
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- Verizon Communications INC.
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