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The role of quality
Quality is a term used to signify excellence of a product or service. We think of a quality product, for example a B.M.W. motorcar. We know its well designed, well built and will therefore last a long time. If we think of car of being low quality, we think of something like a base model type of Citroen or Peugeot, with its flimsy panels, cheap components and low specifications.
Juran described quality as "fitness for purpose." Which basically means that if you simply want a car that will get you from A to B, and you're not bothered about having the best car (either in safety or specifi…
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