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Strategic Use of IT in FedEx
-FedEx's Tight Focus on Strategic Information Systems
This emphasis on IT innovation has gained FedEx a 30 percent share in the highly competitive business to consumer express delivery market, according to Chris Newton, a senior analyst of supply chain strategies for AMR Research in Boston (CIO Magazine, 2001). In my opinion, FedEx knows that without IT their business is liveless. They look beyond transportation from point A to point B but focus on value-added services that they want to put around package movement, especially the ability to see into the movement itself. …
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