Statistical process control
"Properly applied, S.P.C. is virtually foolproof. It is simple to use, involves little or no complicated mathematics, and almost guarantees to pay for itself in saved effort." (Wilson)
Outputs from a manufacturing process will vary - perhaps minutely - from the exact specification, and deliveries from a service will differ in quality and substance. These inconsistencies in quality require constant monitoring to see if they are random, regular, haphazard, important, or evidence of a problem. The monitoring and controlling should be applied to the process not the produ…
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