"One Minute Manager". Book Review
3. Why was the boss working overtime, and why (at the same time) was his/her staff developing a morale problem. (p. 21).
The boss was working overtime because of the monkeys on his back. No matter where the boss was located the employees always needed something before beginning work. Employees were able to leave work on time, while the boss was doing the employees work. The staff developed a morale problem. There problems was that they feared doing their job without constant approval from their boss. Since the boss was a nervous boss, little responsibility was delegated to employees, which is the reason for low productivity. Overall, while the staff was becoming more dependent on the boss, the boss became less dependent on the staff.
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