Management principal and practice in concern with Control; Technology; Virtual organisation; Empowerment
Control, virtual or reality?
This paper is concerned with an emerging trend in business today: the materialisation of the virtual organisation, and analyses practices and possible solutions to the problems experienced in relation to control in such an environment, with particular reference to the banking (call centre) sector and teleworking.
Control; Technology; Virtual organisation; Empowerment.
The business environment is in constant flux and transformation, and in recent years the globalisation movement has been a significant factor shaping the structures of organ…
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