Evaluating IT Service Management Standards in an Operation.
1 Introduction to BS15000 IT service management standards.
BS15000 service management standards define the best practices for any organisation in implementing, delivering and managing IT services. Based on ITIL (IT Infrastructure Library) BS15000 provide series of defined processes within IT services.
BS15000 is according to www.bs15000.org.uk, the world's first standard for IT service management. BS15000 is mentioned to be a formal specification defining what organisations need to achieve. The range of IT service processes BS15000 provide are as follows:
1.1 Configuration Management…
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