Description of the process of public sector benchmarking. essay has an irish bias
A fashionable management concept, Benchmarking is often misunderstood or misapplied. Benchmarking is about attitudes that are curious and open to change - simply put, it is the means of focusing on business improvement through learning and applying best practice from other organisations. Yet, without the desire for integration into the business planning cycle, benchmarking is no more than an expensive, academic exercise. In the public sector, this is a particular problem in that it is often viewed as a means to gain publicity rather than a vehicle for real change.
In benchmarking, there is…
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