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Critical thinking and forces of influence css330
<Tab/>Our help desk at our company consists of call-in lines with no monitoring or reporting tools in place. We're unable to report how long customers have been waiting, volume of calls, or amount of abandoned calls. The second part of the problem is we have ruled out a new piece of software and the bugs have yet to be worked out. This along with a limited staff has increased the number of complaints we have received. Our inability to handle all the calls and/or accurately report the volume we are receiving is causing major questions from our parent company.…
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