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Conflict occurs whenever disagreement exists in a social situation over issues of substance or whenever emotional antagonisms create frictions between individuals or groups. Managers can spend a great deal of time handling conflicts in the workplace. Such conflicts can include management involvement as one of the key factors. There may also be the type of conflicts where management may represent a third party involved. The manager may also act as a mediator whose job it is to resolve conflicts between other employees. Managers must also have a certain level of comfort in dealing with inter…
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