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Comparing Business Process Reengineering and Quality - Continuous Improvement
"Reengineering and Total Quality Management (TQM) are neither identical nor in conflict; they are complimentary" (Hammer & Champy 239). While Reengineering and Total Quality Management focus on processes, customers and higher efficiency, there are also differences between them. Reengineering moves a company where they need to be very quickly usually by radical change, whereas TQM moves a company in the same direction more slowly, usually with incremental adjustments. Reengineering is a top down, vision driven effort that requires continuous senior management participation and support, while TQM once implemented into a company's processes can work day and day out without much attention from management.
Management trends have grown and died at an increasingly rapid rate throughout the decade of the 1990s. …
- Comparing Business Process Reengineering and Quality - Continuous Improvement
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