Listening is a natural activity. We all listen a great deal. If we measured importance by the time we spend on an activity, then listening would be our most important activity, as it occupies more time than any other communication activity. However, many people are poor listeners, even in everyday life. They tend to listen and think about something else at the same time. Rather than carefully attending to what the other person has said, many people think about their response while the other person is talking.
During our Interpersonal and Small Group Communication two-day semin…
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