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In conclusion, approaching change management in the positivist paradigm is inappropriate because it seeks to uncover facts and implement statistical analysis in order to prove hypotheses. Change management situations however, cannot be numerically depicted and analysed as it is more about human perceptions and biases which has no place within the positivist paradigm. In opposition of the positivist approach, action research is concerned primarily with human experiences and is a particular way of critically learning about events in this world in order to change them. According to Zuber-Skerritt (1991), it combines theory with practice into a critical process where one seeks to find out about their world so that one can take informed action in it. Within the action research paradigm, the primary idea is that what we do in this world is determined by the way we see it. Thus there will need to be some significant changes in the way we go about our 'seeing' and 'doing' if we are to improve our current situation through action research.…
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