Letter of Complaint to a Bank Manager

I have been your loyal costumer for 4 years and I have been fully satisfied with your services. Until a recent streak of problems that has occurred, during my visit at your banks branch situated by the following address: Brīvības iela 410, Rīga, LV-1024. Hope you will help me to cope with the problem I have encountered.
On the 1st February, 2011 I was visiting one of SEB Group Finance branches. The purpose of my visit had an informational character.…