Total Quality Management, Quality Management and Productivity
Over the last decade, the goal of organizations has been to provide a high level of quality of products and service at the lowest cost in order to reach customers' satisfaction and to be the most competitive. Quality has become crucial in the success or failure of organizations. The increased emphasis on quality has lead many of them to adopt a Total Quality Management Approach.
Definition: Total Quality Management (TQM)
Total: Every person in the organization is involved, including customers and suppliers and other stakeholders. Quality is everyone's responsibility.
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