Decisions on Whether to Outsource Services Such as Payroll Accounting and Systems Development Are Much Like Make-or-Buy Decisions

Queen Victoria is reported to have said (1) "Change, why do we need change?, things are quite bad enough as they are"
Hardly anyone would disagree that the rapid advancement of technology has affected many industries in recent years, and any process that is not identified as a core to the company's actual business can be outsourced to external providers. In any outsourcing situation, it is prudent to ask if it makes sense from a business point of view and where is the quantified added value for the company. …