In my work, the issue that generates the most emotion and frustrated comments is conflict within the organization. We generally do not look at conflict as opportunity-we tend to think about conflict as unpleasant, counterproductive, and time consuming. Conflict that occurs in organizations need not be destructive, provided the energy associated with conflict is harnessed and directed toward problem solving and organizational improvement; however, managing conflict effectively requires that all parties understand the nature of conflict in the workplace.
Two Views: The Good, the Bad
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