With the overload of information and data today, the many choices and options for customers in their product selection has resulted in a marked dependency upon simplicity and organizational effectiveness. The demand for quality and customer service is high in today's society. In order to achieve a competitive advantage, a company must implement certain initiatives in their training and development process. After a company sets their goal, they formulate a strategy in which to accomplish it. Strategic training and development initiatives are the learning-oriented actions that make this goal achievable for companies. The initiatives vary depending on the marketplace for the companies industry which makes some initiatives more important to certain businesses. All companies should embrace the economies demand for a higher customer service. The company's faculty is the direct link to customer interaction and the initiative is to achieve improved customer satisfaction. …
