8.5.2 Corrective Action
This section requires that, where organisations find thing that are wrong, they should identify and record them, then fix them and prevent them from happening again. At some suitable stage, they should check to see if they have been effective in correcting the source of the problem.
The ways in which our restaurant can identify problems are essentially customer complaints (direct or indirect through the questionnaire) and internal audit. Regarding to customer complaints, the staff should be trained to be always pleasant, never argue, and apologise in any case. Incorrect orders should always be changed at fast food's own expense: this is the least that we can do to avoid from losing unsatisfied customers (and other ten people with each of them).
8.5.3 Preventive Action
Organisation shall also consider things that might affect the quality of products and take steps to prevent them. …
