When you consider the assets and tools used by successful businesses in today's society, you can not help but to address the technological aspect of it all. Let's face it, technology is not going away, it is advancing and the truly successful organizations are those that embrace technology and advance with it. Workflow management systems are quite possibly the single most important technological aspect to an organizations ability to gain or retain a competitive advantage over their industry's leaders. Throughout this paper, I will discuss what I feel the article means when it refers to workflow management as the "technology of choice". I will also discuss how I believe workflow software is effective in cutting expenses and helping the company make money as well as what the down sides to workflow management are and where you might go to find the information you would want before leaping into new systems within your organization.
In the article, Alonso refers to workflow management systems as the "technology of choice". …
