It is my belief that it would only take one letter to Mr Burnett, outlining your legal right as a consumer, for him to agree to either of the actions you wish to take. In the unlikely event that Mr Burnett tried to take this matter to the small claims court I believe the judge would rule in your favour.
Please do not hesitate to contact me should you have any questions and I look forward to hearing from you regarding which option you would like to go with.
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