In order to respond to both change and complexity, most organisations are turning to new, more adaptive ways of doing their work, such as flatter organisational structures, more team orientated environments and greater support from technology. Higher organisational performance is being gained from empowered individuals working together jointly to contribute the best of their knowledge, skills and capabilities.
Work-teams are said to be a defining feature of the post bureaucratic organisation, in which horizontal networks replace vertical hierarchies, and control is vested in groups of employees . The logic of team work is similar to that of Total Quality Management, being based on the belief that employees who are granted some degree of autonomy over their work will use their expertise to devise new and improved ways of producing goods are services, thereby improving organisational efficiency and productivity.
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