The operating system that I have chosen is a particular service operation: the realisation of a music concert. As every other organisation that produce goods or services, it has a precise operating system, composed by a range of inputs, a transformation process and a final output.
INPUTS - We must distinguish between two different kind of resources: transformed resources, that are the resources treated and transformed in some way, and transforming resources, that are the resources that act upon the transformed resources.
The transformed resources are usually materials, information and customers; very often one of these is dominant. A concert, like many other service operation, is predominantly a customer processing operation.…
