Adressing others with respect
It is most unlikely that an Austrian will ever address you by your first name
You should follow suit by using the courtesy titles Herr ['Mr'], Frau ['Mrs'] or Fräulein ['Miss'] followed by the surname until invited to do otherwise
If you speak German, you should use the polite form Sie (Jūs) and not the informal du (Tu)
The protocol for letters, faxes, and even e-mails is also strictly formal
What you should know before negotiating
It is important to carry a plentiful supply of business cards when doing business in Austria
It is essential to arrive on time for meetings
Meetings with Austrians typically begin with some preliminary 'small talk' so you should be prepared to discuss your journey, your hotel, what you did the previous evening etc. and to ask equivalent questions in return
It is vital to be thoroughly well prepared for all meetings
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