Introduction
Motivation:
A business, as we know, needs land (a site), capital (factories, machinery, tools) and labour (workers) before it can produce anything. The most important of these factors is often quoted as being labour - the human resources that are needed for a business to be able to produce a good or service. Human resources (workers) need to be paid, to feel secure, to be valued, to be praised, to be promoted. Businesses that have workers who work not just for money but because they enjoy their work and feel valued are likely to be more efficient than other businesses. …
