CONTROLLING
What of the role of controlling? Controlling enables managers to see if the organization is achieving its goals (Robbins, Coulter, 2003 pg496). Managers do this by monitoring performance and making changes if necessary. By measuring performance, managers can compare current performance against standards. If these are not met they can then take corrective action.
An example of a lack of control was seeing employees at Express sitting on the counter, doing there nails, and talking on the phone.
Management in this case did not properly monitor the employees' performance, and if this continues the lack of customers has a likely hood of causing a decrease in sales resulting in the closer of the business. Because of this failure to monitor performance, Express management will not able to make the changes and take corrective action. These actions could prevent the company's collapse. Having a manager properly carry out the controlling function ensures that the organization is achieving the goals and plans it originally set.
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