Executive Summary.
"Leadership" can be an elusive quality. How does one become a better leader? And what makes a great leader? Although there are no easy answers to these questions, key elements of leadership -- including communication, delegation, and team building -- can be studied and developed. Courage and integrity are at the core of successful leadership. These character traits are primarily learned, not innate. Large organisations find difficult to remain competitive in this changing environment owing to their complexity of processes, size and infrastructural limitations. …
