Tools and Techniques
"We face problems of one type or another every day of our lives" (Robertson, 2001, p. 3). What we are going to wear to work, whether or not we are going to go out for dinner, who to call for a babysitter, the list goes on. There are several tools and techniques that can be used to solve a problem. This paper will define the Affinity diagram as well as an application example. This paper will also discuss when this tool should be used and when the tool should not be used.
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