INTRODUCTION
Change in organizations can be in response to external forces, such as market shifts, competitive pressures, and technological innovations, or it can be internally motivated, such as by managers trying to improve existing methods and practices. Regardless of its origins, change does affect people and their relationships in organizations. Organisational change can be introduced through a number of approaches, used singly or in combination. Some of these approaches emphasize the content of what is to be changed; others stress the process of how change is to be accomplished.
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