Process development does not go away, but in fact becomes the lynchpin of successful system implementations and adaptations" (Mackey). The article concludes with the new E-business organization, and how it's partners have to be system-oriented, customer sensitive, and globally aware. The author claims that fro an organization to succeed, they have to become a moving target by continuing to separate itself by relying on the feedback from customers and continous improvement in their products and services that create customer satisfaction and loyalty.…
