1 Introduction to BS15000 IT service management standards.
BS15000 service management standards define the best practices for any organisation in implementing, delivering and managing IT services. Based on ITIL (IT Infrastructure Library) BS15000 provide series of defined processes within IT services.
BS15000 is according to www.bs15000.org.uk, the world's first standard for IT service management. BS15000 is mentioned to be a formal specification defining what organisations need to achieve. The range of IT service processes BS15000 provide are as follows:
1.1 Configuration Management
Mentioned by www.bs15000.org.uk configuration management is the implementation of a database. The database can contain elements of an organisation's details used in the management of the IT services. It will contain relevant information that can relate to the maintenance as well as the movement and any problems that may arise with configuration items.
A wider range of information is also held in the configuration management database that IT services of organisations rely on. This information includes hardware, software, documentation, and personnel. Configuration management consist of 4 tasks that include identification, control, status, and verification.
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