"Nonverbal communication is a silent infiltrator, having broad influence over our social environment. It provides us with a mode for conveying messages without the use of verbal language." (Dunn 1999) It is not what you say; it is the way you are sitting. Have you ever listened to someone and heard what he or she said, but felt puzzled for some unknown reason? If so, you probably were receiving nonverbal communication that was not consistent with the verbal communication. Personal behavior is critical in a person's ability to communicate effectively. …
