The Problem
The major problem set forth in this case study is the ever increasing cost to provide patient care at Faith Community Hospital. The CEO of this organization is in a dilemma because he/she (Pat) sees the only solutions are either to increase the patient count (the number of patience that stays over night at the hospital) or tough cost-reduction decisions. This problem causes uncertainty between the board, staff and even the patients of the hospital. I believe Pat is missing the underlining root cause; the vagueness of the mission statement.
Solution
A mission statement should…
