Marks & Spencer uses ICT software to ensure that the shelves are never completely emptied. Staff at the stores use hand-held terminals (HHTs) that can record the barcodes of products that are out of stock and then, once the check is complete, the 'shopping list is sent to Head Office. Re-order requests from all the stores are added together to produce orders to suppliers.
Sales are recorded along with prices at the Electronic Point of Sale (EPOS) terminals and sent to the store computer so that the management knows what products are selling quickly and what products need promoting (eg special offers).
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