The problems at Smart Ed Systems are not something that can be fixed overnight. One of the main problems I see is the attitude of the owner!
The owner's reluctance to discuss any problems and sugar-coating the financial well being of the company is detrimental to the future of the company. His bad attitude is portrayed to the business manager and in turn makes him less motivated to address the problems. The owner needs to address the issues. Not talking about them, does not make the problems go away.
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