Managing Operations
Undoubtedly, RBS managed its resources successfully. Forecasting is one aspect of planning capacity. Its four functions are marketing, operations, HRM and finance. RBS took measures according to these functions in order to plan its capacity. Take the Manufacturing Division and Retail Division (one of the customer-facing divisions) for example. Firstly, RBS used psychometric tests to draw out appropriate staff who were interested in people for 'front office' branches, and those who were interested in processes and systems for 'backroom' Manufacturing Divisions. …
