1. INTRODUCTION.
No one can doubt today that Information Technology (IT) especially computers, has created a dramatic impact on the business environment. In every office, there must be telephones, facsimile machines and computers. IT has become a need. Companies spend millions of dollars investing in IT with the hope to gain a competitive edge over their competitors.
However, in June 2003 a raging debate was going on in the business circle. Everyone was engaged in heated discussions over a thought provoking article, "IT DOESN'T MATTER". …
