Finale's reputation for providing high quality
desserts and maintaining above average
customer service motivated members of our
team to observe and analyze the bakery's
operational process. Its outstanding
performance was recognized when the
restaurant was chosen as the Best of Boston
2000 in the dessert category and was
featured on the Food Network. All team
members participated in the observation and
data collection process. The task time and
efficiency analysis was assigned to three
team members while the other two members
analyzed ways to improve the process and
developed the appropriate recommendations.
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