Joanne Cerulo
TQM Midterm
RITZ CARLTON
Since opening in Boston in 1922, the Ritz Carlton has catered to the needs of prestigious travelers. The Ritz Carlton Hotel Company is a management firm that develops and operates luxury hotels worldwide. It was formed in 1983 when Atlanta-based W B Johnson Properties purchased exclusive USA rights to the Ritz Carlton trademark along with the Boston Ritz Carlton hotel. Today, under the leadership of William B. Johnson (CEO) and Horst Schulze (COO), the privately owned company operates 27 hotels and resorts in the United States and Australia. …
