1.0 Introduction
Companies are beginning to use the Internet for customer service. Having product descriptions, technical support and order status information online not only saves money by freeing up a company's own customer service staff to handle more complicated questions and manage customer relations, it can also lead to more satisfied customers.
This report will cover the implementation of this newborn technology for Maybelline Company. Its URL is http://www.maybelline.com/us
1.1 Background
Maybelline is one of the world's leading cosmetic companies with branches in different countr…
