A global strategy can be used effectively in a service industry if the appropriate drivers exist that will make the service provider successful. It is a growing industry. Today organizations are focusing on a narrowed set of core competencies and are eliminating or outsourcing all other activities such as payroll and call centers to a third party firm. While outsourcing has often been limited to non-core elements, in today's business model any process or function is a viable outsourcing candidate if it provides a cost-effective, value-added solution to the customer. …
