Office Automation Paper.
In today's Network Economy, Information Technology plays an unprecedented role in the development and growth of the banking industry. Competition in the banking industry is not based anymore on pricing, it is based on innovative products, quality of service and personalization, in turn, all of these differentiating factors are primarily based on human resources and technology.
Banks are expected to change and develop according to the changes that take place in the commercial, industrial, investment and economical fields as banks are the primary source of financial supply to these industries. Banks have to fulfill their clients' needs--both retail and corporate. As customers increasingly use technology and discover its benefits, they require, and indeed expect, more from it. Consequently, as their business changes and they have more complex banking requirements, they expect their banking responses to change to meet those needs (Lewis, 2003). …
