The following report is based upon a need by XYZ to reduce order-processing errors. The current company procedure consists of a handwritten, order form completed by the sales staff and corrected multiple times by the service department in the process of filling orders.
XYZ's history has been mainly that of an analog copier and fax service company. The company has moved into providing automated systems for its customers, but has not made the transition to self-automated processes for itself.
Due to the process of using a handwritten, order form for order entry and not using an automated system, order problems occur such as:
·The ordering of accessories for equipment.
·Adding an accessory and not knowing what additional equipment is needed to implement the accessory.
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