Tips for writing an effective letter
The key – sincerity;
Apologise unconditionally;
Take responsibility. Offer a solution;
Be the bigger person – apologise.
Can offer an explanation - don’t confuse that with an excuse.
Conclusion
Write and send out immediately;
Short and to the point;
Apology – Explanation – Decision – Benefit – Thank you;
Tone has to be thought through.
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