It is not what you say, it is how you say it; it is widespread knowledge and you do not have to possess a degree or be a diplomat to understand this theory. When handling any type of conflict one can accomplish almost anything, against anyone, as long as you utilize the right words. Communication skills are measured as the most important traits when seeking a viable outcome to a group conflict, regardless of the setting in which it plays out.
"At the root of a large number of organizational problems is poor communication.…
